Course curriculum

    1. Welcome!

    2. How to complete this training

    1. What you need to know in 2026

    2. Key rules

    1. The Consumer Duty

    2. The Consumer Duty Quiz

    1. Scenario

    1. Financial difficulties, arrears and default

    2. Indicators

    3. Recognising indicators - Maze

    4. Forbearance

    1. Reviewing vulnerability

    2. Identifying vulnerable customers

    3. Guiding the conversation

    4. The TEXAS Framework and other Disclosure Aids

About this course

  • £36.00
  • 18 lessons
  • 0 hours of video content