Course curriculum

    1. Welcome!

    2. How to complete this training

    1. Introduction to Vulnerability

    2. FCA Review - Delivering Good Outcomes for Vulnerable Customers

    1. Defining Vulnerability

    2. RB Finance - Drivers of Vulnerability

    3. Recording Vulnerability Quiz

    4. Categories of Vulnerability

    5. RB Finance - QA Sampling

    6. Guiding the Conversation

    1. Customer Disclosure

    2. Economic Wellbeing

    3. Explicit Consent

    4. Reusing Data for another Purpose

    5. How to Reuse Data under the DUAA

    1. Support at RB Finance

    2. Supporting Vulnerable Customers

    1. Final Exam

    2. Final Exam

    3. Congratulations, you have completed your training

About this course

  • £36.00
  • 20 lessons
  • 0 hours of video content